Privacy Policy

A. Information We Collect

When you request a quote, book a service, or communicate with us, we may collect:

• Name, phone number, and email address
• Service address or job location
• Details about your request (materials, scope, photos you upload)
• Communication records (calls, texts, emails)
• Payment confirmation details (processed by third-party providers; we do not store full card numbers)

B. How We Use Your Information

We use the information we collect to:

• Provide estimates and quotes
• Schedule and deliver services
• Communicate with you (updates, questions, confirmations)
• Process payments and invoices
• Improve operations and customer service
• Maintain records for compliance and accounting

C. Service-Specific Privacy Notes

Junk Removal

• Photos are optional and used only for estimating and job planning.
• Job notes may include access instructions and disposal notes relevant to the service.

Bin Rentals

• We may collect placement details (driveway location, access notes) to protect property and coordinate drop-off and pick-up.
• Rental dates, times, and access instructions may be retained for scheduling purposes.

Small Demolition

• We may collect additional details including interior location, stairs, materials, and safety concerns.
• Photos help estimate labor, disposal requirements, and project scope.

D. Sharing & Third Parties

We do not sell or rent your personal information. We may share the minimum required information with:

• Scheduling and CRM tools (e.g., Jobber)
• Email and communication platforms
• Payment processors (e.g., Stripe or credit card providers)
• Website hosting and analytics providers

These providers process data for operational purposes only and maintain their own privacy and security practices.

E. Data Retention

We retain personal information only as long as necessary for:

• Service history and follow-up
• Accounting and tax obligations
• Legal compliance and dispute resolution

Requests for deletion may be limited by legal or regulatory retention requirements.

F. Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

G. Your Rights

Subject to applicable law, you may request:

• Access to the personal information we hold about you
• Correction of inaccurate or incomplete information
• Deletion of your information from our records

Certain requests may be limited where retention is required by law. To exercise your rights, contact us using the information below.

H. Updates to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the most recent revision. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, contact us: